Password addendum: more on BT’s attitude towards secure passwords
Well, as you know, I got in a bit of a mess over my BT password. All sorted now.
One of the reasons for choosing BT was to avail myself of the 3 million free WiFi hotspots it offers (and yes, when available in the right place, it’s a very, very good service). But, oh, those passwords again. My new BT account password didn’t work with BT WiFi. Nor was my BT account username recognised by BT WiFi.
So I contacted support. Let’s not go into all those recorded messages advising you to check their website for a solution to your problem (which is, of course, that you cannot check their website). No matter. Persist. There is a human being at the end of the monologue. He may not be in the same country, and he is almost certainly difficult to understand – but he exists and is polite so long as you don’t venture off the hymn sheet.
Turns out I needed a BT email address which I didn’t have. It’s OK, he said, I’ll give you one now. Which he did. And your password, he said, is…
Whoa, I said. Couldn’t you mail it to me? No. What about email, and I’ll change it as soon as I get it? No. What about security, I asked? This is secure, he said. What about eavesdropping, I said? It’s not possible, he said. This is secure.
OK. He didn’t actually know he was talking to me over a VoIP phone which I had on speaker in a crowded – but quiet – room. But, well…
This, he said, is your secure password: paris123.
Umm. If you don’t hear from me for a while it’s because our local terrorist or his file-sharing brother sniffed the details and used my account before I changed my brand new secure password.