Lloyds TSB – the king of mediation will need some serious mediation skills…
Just three days ago Lloyds Banking Group won the overall award for best mediation scheme in the National Mediation Awards 2012. The judges said, “Lloyds Banking Group demonstrated excellence in the running of their internal mediation scheme. Lloyds were found to be monitoring their scheme’s performance and undertaking a process of continuous improvement. Lloyds Banking Group was also seen to be undertaking innovative activities to promote mediation.”
I just hope they’re as good externally as they are internally. Have you seen Twitter today?
Just a random selection from hundreds and hundreds of similar…
Lloyds TSB has said it is suffering from a “temporary system error” which is causing “intermittent problems”…
Lloyds TSB has admitted the problem has affected both its internet and telephone banking service, “but we don’t have a definite time scale at this time [for solving the problem]“, it said.
BBC
It’s going to need some serious external mediation skills in the immediate future…
