PRC (USA) Vs ICO (UK)
PRC, the Privacy Rights Clearinghouse, has launched a new online complaints form. It is a model of clarity and simplicity – but only for Americans.
We in the UK, of course, have our own Information Commissioner’s Office, to which we can make similar complaints on breaches of privacy. It is not a model of clarity or simplicity. To be fair, the site says that “some of our online complaints forms are undergoing development. In the meantime, please choose from the following options…”
Those options involve the good old-fashioned Word document that you download, print out, fill in and post or scan and email back to the ICO. My hope, but not expectation, is that the ICO takes a leaf out of the PRC’s book, and develops an online model of clarity and simplicity for future complaints.
One other current difference:
PRC: “The PRC’s staff will review and respond to every complaint, providing individuals with information and strategies to address their problem.”
ICO: “Please note: our automatic email response system is not currently working…”